FAQs – Rampage Coffee Co.
Browse

FAQs

WHAT IS RAMPAGE COFFEE CO.?
Rampage Coffee Co. is owned by Dustin and Lauren Blanchard. RCC is a small specialty coffee company in Saskatoon SK. It has become popular for its strong, rich and smooth coffee that is roasted fresh to order.

WHAT IS ROAST-TO-ORDER?
We roast-to-order to ensure we ship only the freshest coffee! Once we receive orders, we then roast that coffee and ship it fresh! We roast coffee every day Monday-Friday and ship orders within two days of roasting (in the case that Monday is a statutory holiday, we roast coffee on Tuesday and ship orders on the following Thursday).


WHY DOES OUR COFFEE KICK ASS?
We roast our coffee fresh to order which ensures a high quality product. We take your coffee experience to the next level without you even leaving your kitchen. Rampage Coffee Co. delivers the freshest and strongest coffee in Canada. Don't forget, we are here to help you take your coffee game to the next level so if you have ANY questions feel free to reach out to our team :)


HOW DO SUBSCRIPTIONS WORK?
When you subscribe to receive our coffee regularly, you will receive 25% off of your first order and 10% off of all recurring orders. You can choose to receive coffee every 7, 14, 30 or 60 days. There are no obligations, you can pause or cancel your subscription at any time. You will never have to worry about running out of coffee ever again, not to mention the most gnarly coffee out there!


WHAT ARE RAGE POINTS?
Once you sign up to our Rampager Program (click the yellow box in the bottom left hand side of your screen when you're on our online store) you can collect rage points in multiple ways (follow the instructions once you are singed into your account) For example:

Signing up
20 Points

Celebrating Birthdays
50 Points

Purchasing Products (per dollar)
1 Points

Share on Facebook
20 Points

Follow us on Instagram
20 Points

Share on Twitter
20 Points

A Successful Referral
400 Points

Once you collect enough rage points you can redeem them for discounts:

100 rage points = 5% Off coupon
200 rage points = 10% Off coupon
400 rage points = 25% Off coupon
2000 rage points = Pour Over Coffee Maker and RCC Coffee


HOW DO I QUALIFY TO RECEIVE A FREE ITEM WITH MY ORDER?
Occasionally we offer a free item with certain purchases.

If the current offer is 'Receive a free _____ (the item being given away) with a purchase of $____ (a specific purchase amount) or more', this total includes the items being purchased and does NOT include shipping fees.

If the current offer is 'All orders placed on _____ (specific date) will receive a free _____ (the item being given away)' then only orders placed on the specific date will receive the free item.


WHAT SHIPPING CARRIERS DO YOU USE?
Canada Post, Purolator, Canpar & Fedex all take care of your packages. 


WHERE THE HELL IS MY ORDER?
In order to save our customers money on shipping, we use standard shipping with no tracking. However, expedited parcel (tracked shipping) is available at a different rate. Should you choose to have your order shipped via expedited parcel, you will receive a shipping confirmation email which will provide you with a tracking number once your order ships. 

Standard shipping (no tracking) typically takes 3 to 8 business days.

Expedited parcel (with tracking) typically takes 1-7 business days.

For coffee subscriptions, you can bet your coffee will be delivered at the same time every week or month depending on your subscription preferences.

If it's been over 8 business days since your order shipped, please check the shipping address you provided on your order to ensure that it is correct. Then feel free to reach out to us at contact@rampagecoffee.com


WHEN WILL MY ORDER BE READY TO PICK UP?

If you chose the local pickup option and are able to pick your order up from our roastery in Saskatoon, you will receive an email to let you know that your order is ready to be picked up within 1-2 business days after your order has been placed. If you place a pickup order on a Friday, because we are closed over the weekends, your order should be ready to pickup the following Monday (PLEASE BE SURE TO WAIT FOR AN EMAIL STATING THAT YOUR ORDER IS READY TO BE PICKED UP).

 

HOW DO I FIND MY ORDER INFO?
Once you place your order, an order confirmation email will be delivered to the email address that you provided when you placed your order. Inside this email, you will find your order number as well as details regarding your order.

Once your order has shipped, you will receive a shipping confirmation email. If you chose to have your order shipped via expedited parcel, you can click 'track order' to track your package. If you are having trouble viewing this information, feel free to contact us.


WHAT ARE THE SHIPPING RATES?
Standard shipping (no tracking) fees for coffee:
1 360g bag - $5.95
2 360g bags - $7.95
3 360g bags - $9.95

1+ 5lb bags - $11.95

Expedited shipping (with tracking) fees for coffee depend on your location.

Shipping fees for merchandise are dependent on the weight of the item(s).

**TIP** Add items to your cart - once you add your address you will get the exact shipping rate for your order.


WHERE DO YOU SHIP?
We ship almost anywhere in North America.


HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?
We recommend emailing us (contact@rampagecoffee.com) or on our Facebook messenger IMMEDIATELY if there is an issue with your order. Your email should include CANCEL/CHANGE ORDER #_____ in the subject line. Our customer service team is available for immediate order changes Monday through Friday from 9 AM to 5 PM CST. We will always do our best to make sure that you’ll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out.

If you have provided an incorrect or incomplete address on your order and it has already been shipped via standard shipping, changes cannot be made. The order will most likely be returned to us and shipping fees incurred on the package becomes non-refundable. If a replacement order is requested, the fees to ship it must be paid before the order can be re-sent.

In the case that the order was shipped via expedited shipping, we can attempt to contact Canada Post and provide them with the correct address in hopes that the package can be re-routed to that address.

 

If a package is delivered incorrectly because of an incomplete or incorrect shipping address, the order is seen as delivered because it is delivered to the exact address provided to us during checkout, and it is not returned to us. In certain special circumstances however, we can arrange a replacement shipment. In this case, customers are subjected to a re-shipment fee equivalent to 50% of the original order total. Again, this only applies to orders that are delivered and not returned to us.


HOW DO I RETURN AN ITEM OR RECEIVE A REFUND?
Apparel and gear can be returned within 30 days from the date of purchase for in-store credit, a refund, or a replacement depending on the circumstances.

If you received the wrong item, a photo is required in order to exchange it for the correct item.

If the item doesn't fit, it can be returned and exchanged for the correct size as long as it has not been worn and is in its original condition. The cost of shipping to return the item is the responsibility of the customer.

If the item is a different size than what was ordered or arrives damaged, please notify us immediately. A photo of the item will be required in order to issue a replacement or a refund or to exchange the item.

If there is physical damage to the package or you feel it is unsafe to consume, bags of coffee can be returned for equal exchange of the same blend (or a similar blend of equal or lesser value). A photo of the item is required in order to issue a replacement or refund. Unless  please email us at contact@rampagecoffee.com.


WHAT ARE MY PAYMENT OPTIONS?
We accept all major credit cards and PayPal.


HOW DO I EDIT MY SUBSCRIPTION?
If you would like to edit your coffee subscription, follow these easy steps:

1. Click "My Subscription" in the header of our website then log into your account.

2. Under "Account Details," select "Manage Subscriptions."

3. Select the "Edit" option.

4. Once you have made the edits to your liking, click "Submit" and your new subscription setting will be saved.


HOW DO I CANCEL MY SUBSCRIPTION?
If you would like to discontinue your subscription, follow these easy steps:

1. Click "My Subscription" in the header of our website then log into your account.

2. Under "Account Details," select "Manage Subscriptions."

3. Select the "Cancel" option.

4. Confirm that you want to cancel the subscription and click "Submit."


WHERE CAN I BUY RAMPAGE COFFEE CO. PRODUCTS?
Currently, you can buy Rampage Coffee Co. products through our website or at our retail locations. Our coffee is currently being sold in 6 locations in Warman, Martensville and Saskatoon. We are constantly adding more locations to this list, please email lauren@rampagecoffee.com to get exact locations and addresses in your area.


HOW SAFE IS IT TO ORDER ONLINE?
We only use the safest payment processing services on the internet. If you have any security questions or concerns, please review our payment processors' security measures: PayPal.com or Shopify Payments.


HOW DO I KEEP MY COFFEE FRESH?
The thing to keep in mind when storing coffee is humidity. Keep coffee away from humidity until it is brewed. Storing it in a dark, airtight container at room temperature will keep whole beans fresh for longer than a month, and ground coffee fresh for up to 4 weeks.


HOW DO I ENTER DISCOUNT CODES?
On the last page of the checkout where you enter your payment information, below the word 'Discount' you'll see a box where you can enter your discount code. Once you have entered the code, click the green arrow button on the right. Your total will now be updated to reflect the discount.