WHAT IS RAMPAGE COFFEE CO.?
Rampage Coffee Co. is owned by Dustin and Lauren Blanchard. RCC is a small specialty coffee company in Saskatoon SK. It has become popular for its strong, rich and smooth coffee that is roasted fresh.
WHY DOES OUR COFFEE KICK ASS?
Our coffee is roasted fresh which ensures a high quality product. We take your coffee experience to the next level without you even leaving your kitchen. Rampage Coffee Co. delivers the freshest and strongest coffee in Canada. Don't forget, we are here to help you take your coffee game to the next level so if you have ANY questions feel free to reach out to our team :)
HOW DO SUBSCRIPTIONS WORK?
When you subscribe to receive our coffee regularly, you will receive 10% off of all recurring orders. You can choose to receive coffee every 7, 14, 30 or 60 days. There are no obligations, you can cancel your subscription at any time. You will never have to worry about running out of coffee ever again, not to mention the most gnarly coffee out there!
WHAT ARE RAGE POINTS?
If you have created an account on our website, you can sign into your account and then click on the black and white rewards tab on the right side of the page. Then click on 'Get Rewards' from the left menu. You can choose from the 3 different reward options. Click 'Get Reward' on the discount you would like to use, then you will be given a discount code to use on your future order.
Once you collect enough rage points you can redeem them for discounts:
100 rage points = 5% Off coupon (minimum purchase of $10)
200 rage points = 11% Off coupon (minimum purchase of $20)
400 rage points = 25% Off coupon (minimum purchase of $100)
HOW DO I QUALIFY TO RECEIVE A FREE ITEM WITH MY ORDER?
Occasionally we offer a free item with certain purchases.
If the current offer is 'Receive a free _____ (the item being given away) with a purchase of $____ (a specific purchase amount) or more', this total includes the items being purchased and does NOT include shipping fees.
If the current offer is 'All orders placed on _____ (specific date) will receive a free _____ (the item being given away)' then only orders placed on the specific date will receive the free item.
WHAT SHIPPING CARRIERS DO YOU USE?
Canada Post, Purolator, Canpar, UPS & Fedex all take care of your packages.
WHERE THE HELL IS MY ORDER?
In order to save our customers money on shipping, we use standard shipping with no tracking. However, tracked shipping is available at a different rate with one of the 5 carriers listed above. Should you choose to have your order shipped via one of these carriers, you will receive a shipping confirmation email which will provide you with a tracking number once your order ships.
Standard shipping (no tracking) typically takes 3 to 8 business days.
Tracked shipping typically takes 1-7 business days.
For coffee subscriptions, your coffee should be delivered around the same time every week or month depending on your subscription preferences.
If it's been over 8 business days since your order shipped, please check the shipping address you provided on your order to ensure that it is correct. Then feel free to reach out to us at email@example.com
WHEN WILL MY ORDER BE READY TO PICK UP?
If you chose the local pickup option and are able to pick your order up from our roastery in Saskatoon, you will receive an email to let you know that your order is ready to be picked up within 1-2 business days after your order has been placed. (PLEASE BE SURE TO WAIT FOR AN EMAIL STATING THAT YOUR ORDER IS READY TO BE PICKED UP).
HOW DO I FIND MY ORDER INFO?
Once you place your order, an order confirmation email will be delivered to the email address that you provided when you placed your order. Inside this email, you will find your order number as well as details regarding your order.
Once your order has shipped, you will receive a shipping confirmation email. If you chose to have your order shipped via tracked shipping, you can click 'track order' to track your package. If you are having trouble viewing this information, feel free to contact us.
WHAT ARE THE SHIPPING RATES?
Standard shipping (no tracking) fees for coffee:
1 360g bag - $6.95
2 360g bags - $9.95
3 360g bags - 11.95
1+ 5lb bags - $12.95
Tracked shipping fees for coffee depend on your location.
Shipping fees for merchandise are dependent on the weight of the item(s).
**TIP** Add items to your cart - once you add your address you will get the exact shipping rate for your order.
WHERE DO YOU SHIP?
We ship almost anywhere in North America.
HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?
We recommend emailing us (firstname.lastname@example.org) or on our Facebook messenger or Instagram messenger IMMEDIATELY if there is an issue with your order. Your email should include CANCEL/CHANGE ORDER #_____ in the subject line. Our customer service team is available for immediate order changes Monday through Friday from 9 AM to 5 PM CST. We will always do our best to make sure that you’ll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out.
If you have provided an incorrect or incomplete address on your order and it has already been shipped via standard shipping, changes cannot be made. The order will most likely be returned to us and shipping fees incurred on the package becomes non-refundable. If a replacement order is requested, the fees to ship it must be paid before the order can be re-sent.
In the case that the order was shipped via tracked shipping, we can attempt to contact the carrier and provide them with the correct address in hopes that the package can be re-routed to that address.
If a package is delivered incorrectly because of an incomplete or incorrect shipping address, the order is seen as delivered because it is delivered to the exact address provided to us during checkout, and it is not returned to us. In certain special circumstances however, we can arrange a replacement shipment. In this case, customers are subjected to a re-shipment fee equivalent to 50% of the original order total. Again, this only applies to orders that are delivered and not returned to us.
HOW DO I RETURN AN ITEM OR RECEIVE A REFUND?
Apparel and gear can be returned within 30 days from the date of purchase for in-store credit, a refund, or a replacement depending on the circumstances.
If you received the wrong item, a photo is required in order to exchange it for the correct item.
If the item doesn't fit, it can be returned and exchanged for the correct size as long as it has not been worn and is in its original condition. The cost of shipping to return the item is the responsibility of the customer.
If the item is a different size than what was ordered or arrives damaged, please notify us immediately. A photo of the item will be required in order to issue a replacement or a refund or to exchange the item.
If there is physical damage to the package or you feel it is unsafe to consume, bags of coffee can be returned for equal exchange of the same blend (or a similar blend of equal or lesser value). A photo of the item is required in order to issue a replacement or refund. Please email us at email@example.com.
WHAT ARE MY PAYMENT OPTIONS?
We accept all major credit cards and PayPal.
HOW DO I EDIT MY SUBSCRIPTION?
If you would like to edit your coffee subscription, follow these easy steps:
1. Click "Subscription" in the header of our website then log into your account.
2. Login to your account.
3. Click "Manage Subscriptions."
4. Select the subscription you wish to edit.
5. You can change your shipping address, change your payment info, add or change your products, change your next order date, change your frequency, skip an order, etc.
6. If you have any issues making changes to your subscription you can reach out to our customer experience specialists at firstname.lastname@example.org
HOW DO I CANCEL MY SUBSCRIPTION?
If you would like to discontinue your subscription, follow these easy steps:
1. Click "Subscription" in the header of our website then log into your account.
2. Click "Manage Subscriptions."
3. Select the subscription you wish to cancel.
4. Scroll to the bottom of the page and click "Cancel subscription".
5. Choose your reason for cancelling, then click "Next".
6. Leave a comment to help us improve our services, then click "Cancel".
WHERE CAN I BUY RAMPAGE COFFEE CO. PRODUCTS?
Currently, you can buy Rampage Coffee Co. products through our website or at several retail locations across Canada. You can check out the list of retailers here:
HOW SAFE IS IT TO ORDER ONLINE?
We only use the safest payment processing services on the internet. If you have any security questions or concerns, please review our payment processors' security measures: PayPal.com or Stripe
HOW DO I KEEP MY COFFEE FRESH?
The thing to keep in mind when storing coffee is humidity. Keep coffee away from humidity until it is brewed. Storing it in a dark, airtight container at room temperature will keep whole beans fresh for longer than a month, and ground coffee fresh for up to 4 weeks.
HOW DO I ENTER DISCOUNT CODES?
On the bottom of the first page of the checkout below your Order Summary, you'll see this blue text "Have a discount code? Enter it here >". You can click on the text and then enter your discount code. Once you have entered the code, click the green "OK" button on the right. Your total will now be updated to reflect the discount.