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FAQs

WHAT IS RAMPAGE COFFEE CO.?
Rampage Coffee Co. is a premium small-batch, roasted-to-order, privately-owned coffee company. At RCC we import high-quality coffee beans, then we personally blend and roast every one of our kick-ass coffees to be shipped directly to you.


WHAT IS ROASTED-TO-ORDER?
We roast-to-order once a week to ensure we ship only the freshest coffee! Once we receive a weeks worth of orders from Monday to Sunday, we then roast that coffee and ship it fresh! We roast coffee every Monday and ship orders the following Wednesday (In the case that Monday is a statutory holiday, we roast coffee on Tuesday and ship orders on the following Thursday).


WHY DOES OUR COFFEE KICK ASS?
We roast our coffee fresh to order which ensures a high quality product. We take your coffee experience to the next level without you even leaving your kitchen. Rampage Coffee Co. delivers the freshest and strongest coffee in Canada. Don't forget, we are here to help you take your coffee game to the next level so if you have ANY questions feel free to reach out to our team :)


HOW DO SUBSCRIPTIONS WORK?
When you subscribe to receive our coffee regularly, you will receive 40% off of your first order and 10% off of all recurring orders. You can choose to receive coffee every 7, 14, 30 or 60 days. There are no obligations, you can pause or cancel your subscription at any time. You will never have to worry about running out of coffee ever again, not to mention the most gnarly coffee out there!


WHAT ARE RAGE POINTS?
Once you sign up to our Rampager Program (click the yellow box in the bottom right hand side of your browser when you're on our online store) you can collect rage points whenever you make a purchase. For every dollar you spend you will receive 1 rage point. Once you collect enough rage points you can redeem them for discounts:

250 rage points = $5 coupon
500 rage points = $10 coupon
750 rage points = $15 coupon
1500 rage points = Deluxe Coffee Set


WHAT SHIPPING CARRIERS DO YOU USE?
Canada Post takes care of your packages. 


WHERE THE HELL IS MY ORDER?
In order to save our customers money on shipping, we use standard shipping with no tracking. However, expedited parcel (tracked shipping) is available at a different rate. Should you choose to have your order shipped via expedited parcel, you will receive a shipping confirmation email which will provide you with a tracking number once your order ships. 

Standard shipping (no tracking) typically takes 3 to 8 business days.

Expedited parcel (with tracking) typically takes 1-7 business days.

For coffee subscriptions, you can bet your coffee will be delivered at the same time every week or month depending on your subscription preferences.

If it's been over 8 business days since your order shipped, please check the shipping address you provided on your order to ensure that it is correct. Then feel free to reach out to us at contact@rampagecoffee.com

 

HOW DO I FIND MY ORDER INFO?
Once you place your order, an order confirmation email will be delivered to the email address that you provided when you placed your order. Inside this email, you will find your order number as well as details regarding your order.

Once your order has shipped, you will receive a shipping confirmation email. If you chose to have your order shipped via expedited parcel, you can click 'track order' to track your package. If you are having trouble viewing this information, feel free to contact us.


WHAT ARE THE SHIPPING RATES?
Standard shipping (no tracking) fees for coffee:
1 item - $5.95
2 items - $7.95
3 items - $9.95

Expedited shipping (with tracking) fees for coffee depend on your location and start at approx. $13.79. 

You can expect shipping fees on other items like clothing and accessories to cost between $6.00-$10.00 for most items.

**TIP** Add items to your cart, once you add your address you will get the exact shipping rate for your order.


WHERE DO YOU SHIP?
We ship almost anywhere in Canada. We do not currently ship to the US but we are looking into it and expect to be shipping there soon.


HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?
We recommend emailing us (contact@rampagecoffee.com) or on our Facebook messenger IMMEDIATELY if there is an issue with your order. Your email should include CANCEL/CHANGE ORDER #_____ in the subject line. Our customer service team is available for immediate order changes Monday through Friday from 9 AM to 5 PM CST. We will always do our best to make sure that you’ll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out.


HOW DO I RETURN AN ITEM OR RECEIVE A REFUND?
Apparel and gear can be returned within 30 days from the date of purchase for in-store credit, a refund, or a replacement. If there is physical damage to the package or you feel it is unsafe to consume, bags of coffee can be returned for equal exchange of the same blend (or a similar blend of equal or lesser value). Coffee, at this time, cannot be returned for credit or refund. If you require further assistance, please email us at contact@rampagecoffee.com.


WHAT ARE MY PAYMENT OPTIONS?
We accept all major credit cards and PayPal.


HOW DO I EDIT MY SUBSCRIPTION?
If you would like to edit your coffee subscription, follow these easy steps:

1. Click "My Subscription" in the header of our website then log into your account.

2. Under "Account Details," select "Manage Subscriptions."

3. Select the "Edit" option.

4. Once you have made the edits to your liking, click "Submit" and your new subscription setting will be saved.


HOW DO I CANCEL MY SUBSCRIPTION?
If you would like to discontinue your subscription, follow these easy steps:

1. Click "My Subscription" in the header of our website then log into your account.

2. Under "Account Details," select "Manage Subscriptions."

3. Select the "Cancel" option.

4. Confirm that you want to cancel the subscription and click "Submit."


WHERE CAN I BUY RAMPAGE COFFEE CO. PRODUCTS?
Currently, you can buy Rampage Coffee Co. products through our website. We do not have any retail locations yet. However, when we do branch out, we’ll be sure to keep you up to date on all of our locations!


HOW SAFE IS IT TO ORDER ONLINE?
We only use the safest payment processing services on the internet. If you have any security questions or concerns, please review our payment processors' security measures: PayPal.com or Shopify Payments.


HOW DO I KEEP MY COFFEE FRESH?
The thing to keep in mind when storing coffee is humidity. Keep coffee away from humidity until it is brewed. Storing it in a dark, airtight container at room temperature will keep whole beans fresh for longer than a month, and ground coffee fresh for up to 4 weeks.


HOW DO I ENTER DISCOUNT CODES?
On the last page of the checkout where you enter your payment information, below the word 'Discount' you'll see a box where you can enter your discount code. Once you have entered the code, click the green arrow button on the right. Your total will now be updated to reflect the discount.